We help small businesses get online and run efficiently.
Most small businesses lose customers before they ever meet them — because they can't be found online, or because their operation is too chaotic to keep up with demand. HernTech fixes both.
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Business Operations Consulting
Run Smoother. Scale Faster.
If your business only runs because you know how everything works — that's a risk, not a system. We help you build the systems that let your business run right even when you're not the one running it.
We capture how your business operates — step by step — so your team can follow it, new hires can learn it fast, and nothing falls apart when you're not there.
Examples: onboarding a new employee, handling a customer order from start to finish, closing out the register at end of day.
We map out how work moves through your business, find where time is being wasted or mistakes are happening, and redesign the flow so things get done faster with fewer errors.
Examples: a shop losing track of jobs mid-process, a service business where customers fall through the cracks after the first call, a team that keeps redoing work because handoffs are unclear.
We write clear, usable step-by-step procedures your team can actually follow — so every customer gets the same experience every time, whether you're there or not.
Examples: how to open and close the business, how to handle a customer complaint, how to process a return or refund.